Safeguarding children at YWCA Canberra

As the Executive Director of Children’s Services, ensuring every child is safe, respected and able to thrive is at the heart of our work at YWCA Canberra. Child safety is not just a policy point for us; it is a true commitment that shapes how we recruit, induct, mentor and support our staff every day. 

YWCA Canberra has a dedicated Safeguarding Coordinator who works across the whole organisation to strengthen child safety. This role brings a consistent, focused approach to safeguarding across all our children’s services and community programs, and supports staff to bring a strong child-safe culture to life in their everyday practice. 

The Safeguarding Coordinator works closely with our Children’s Support Unit to identify training opportunities and help staff build their understanding of YWCA Canberra’s safeguarding principles, policies and processes. They also lead the response to any safeguarding concerns or allegations, ensuring these are managed impartially and independently of the program involved. 

Our safeguarding practices in action 

Across YWCA Canberra, we have always embedded clear safeguarding expectations into our policies, procedures and everyday practice.  

Keeping children safe is at the heart of everything we do, and our team has been busy building on their skills. All staff who work directly with children have now completed the new National Child Protection training, with the next round of child safety training kicking off on 31 July 2026. 

But we don’t stop at ticking a training box.  

Our Quality and Compliance Managers and Program Managers have been running ‘unpacking’ sessions with staff, where they explore what the training actually looks like day to day, in real moments with real children. For families, this means one simple thing: the people working with your children are always putting your child’s safety first. To provide some clear examples of our safeguarding practices, we know that child safety starts with the right people and the right preparation: 

  • We use robust child‑safe recruitment practices. Our pre‑screening and interview processes include questions about child safety.  Our interview process is conducted by two experienced sector leaders in our organisation.  This is then followed by thorough reference screening, including at least two reference checks (one from the current manager) that focus on values, ethics and suitability to work with children.

  • All staff are required to have a current Working with Children Check.

  • Our induction and onboarding processes are designed to embed child safety from day one, making sure new team members understand our safeguarding principles, reporting procedures and codes of conduct.

  • As part of the new child safety reforms, all staff employed by YWCA Canberra are entered into the National Early Childhood Worker Register when they commence employment. This national platform tracks the movement of staff between services. 

In addition to safeguarding, we welcome and encourage the mandatory child safety and compliance trainings that our staff are required to complete on an annual basis, and we take these requirements very seriously. 

This includes training in food handling and food safety, first aid, reportable conduct, and work health and safety. This training also supports staff to understand our processes for identifying risks, putting strategies in place to reduce risk, and still providing children with opportunities for age‑appropriate risky play that supports learning and development. 

Alongside formal training, our ‘mentoring in action’ model means experienced staff observe practice, provide real‑time guidance, and support educators to reflect on how their interactions and decisions keep children safe. This helps turn policies into everyday behaviours, from safe supervision and respectful relationships to really listening when children share their thoughts, feelings or worries. 

Child safety practice continues to evolve, and we are proud to be at the forefront of it. We are committed to continuous improvement through ongoing professional learning, reflective practice, and regular updates to our policies and procedures. Robust policies, procedures, training and mentoring approaches help ensure that staff not only understand their legal obligations but also know how to respond promptly and appropriately to keep children safe and well in our services. 

Together, we can ensure that every child in our programs experiences safety, belonging and respect, every day. 

My door is always open to answering any questions you may have in relation to safeguarding at YWCA Canberra.  

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Chiara Will

Chiara Will is the Director of School Age Care at YWCA Canberra, bringing over 13 years of experience across the early learning and school age care settings. Throughout her career, she has been committed to creating high-quality programs that support children to feel safe, connected, and confident as they learn, play, and grow.

Passionate about child safety and wellbeing, Chiara believes every child has the right to experience environments that are nurturing, inclusive, and responsive to their individual needs. She is a strong advocate for continuity in children’s learning and development, recognising the importance of meaningful partnerships between families, schools, educators, and the broader community in supporting positive outcomes for children.

Chiara is equally passionate about developing and empowering educators. She is committed to mentoring teams, fostering reflective practice, and supporting ongoing professional growth to build confident and capable educators who can make a lasting difference in children’s lives.

Shane McAlpine

Shane is Director of Children’s Services (ECEC) at YWCA Canberra, overseeing eight early learning services with 24 years of experience in the early childhood sector. He brings an extensive understanding of education and care, current practices, and regulatory requirements, with a robust approach to developing high-quality practitioners. 

Shane supports the day-to-day operation of educational practices and curriculum across all our early learning centres, with quality and pedagogical practice at the forefront. He plays a critical role in providing escalation support and mentorship to centre directors and educators alike. 

His professional passions include children’s rights, Aboriginal and Torres Strait Islander inclusion and teaching perspectives, and advocacy for the early childhood profession. He is an active representative on the ACT committee of Early Childhood Australia. 

As a father of two children who have experienced the early years system firsthand, Shane brings a deeply personal understanding of the challenges families face in balancing work and parenting. This perspective shapes his inclusive, stakeholder-centred approach to service delivery across every centre he works with. 

Katherine Hellwig

Katherine is the Executive Director of Children’s Services at YWCA Canberra, bringing over 23 years of extensive experience in delivering education and care in ACT and the surrounding areas of the city. Her career spans both not-for-profit and commercial providers, highlighting her versatile and adaptable nature. 

For over 11 years, Katherine has held an executive role within a not-for-profit organisation that experienced significant growth in its early education and care portfolio. Her responsibilities included managing programs and initiatives that fostered engagement within the local community. 

Katherine began her career as an educator, and this hands-on experience has given her a profound understanding of the critical role educators play in the lives of children and families. Her qualifications include an Advanced Diploma of Children’s Services, an Undergraduate Certificate in Service Management, and a Diploma of Leadership and Management. In 2018, Katherine was honoured with the Community for Children’s Award by the ACT Children’s Week Committee, recognising her dedication and impact on the community.  

Katherine is driven by a strong pedagogical belief that all children have the right to access quality early learning in their first five years of life. She focuses on delivering high-quality education and care in both early education and after school care programs, ensuring children receive the best start in life.  

Frances Crimmins

Frances Crimmins is the Chief Executive Officer of YWCA Canberra and has led the organisation since 2013, driving significant growth, high-quality integrated service delivery, and stronger corporate efficiency. Under her leadership, the non-profit organisation has become a courageous community advocate, ensuring the needs of vulnerable communities are seen, heard, and addressed locally and nationally. 

Frances brings a diverse background spanning the private and not-for-profit sectors across business, hospitality, healthcare, and community services. She remains a passionate advocate for policy initiatives addressing the root causes of women’s housing insecurity, homelessness, gender inequality, and gender-based violence. 

Frances also currently serves as Chair of Homelessness Australia and sits on the ACT Work Health Safety Advisory Council. Her former board roles include ACT Council of Social Service (ACTCOSS), WESNET, the ACT Ministerial Advisory Committee for Women, and Co-Chair of Anti-Poverty Week in the ACT. 

Her leadership has been recognised with an Edna Ryan Award (2015), ACT Leader of the Year at the Australian Leadership Excellence Awards (2016), and selection into the inaugural Social Impact Leadership Australia (SILA) program (2021). Frances regularly represents YWCA Canberra at the United Nations Commission for the Status of Women in New York. 

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